7-Day Refund & Return Policy

At Chronivea Store, we value your satisfaction and strive to provide you with high-quality products and excellent service.
If for any reason you are not completely satisfied with your purchase, we offer a 7-day refund and return policy to ensure your shopping experience is worry-free.

📅 Eligibility for Refunds

You are eligible for a refund or exchange within 7 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original packaging.

  • All tags, certificates, and accessories (if any) are included.

  • Proof of purchase or order confirmation is available.

  • The item has not been damaged after delivery.

🚫 Non-Returnable Items

Please note that the following items are not eligible for refunds or returns:

  • Customized or engraved products

  • Gift cards or promotional items

  • Items damaged due to improper use, handling, or accidents

🔁 Exchange Option

If you wish to exchange your item for a different model, size, or variant, you can do so within the same 7-day period, subject to availability.

💰 Refund Process

Once your return is received and inspected, we will:

  1. Notify you via email or WhatsApp regarding the approval or rejection of your refund.

  2. If approved, your refund will be processed within 5–7 business days through your original payment method.

  3. In case of bank or payment delays, please allow additional processing time depending on your financial institution.

🚚 Return Shipping

  • Customers are responsible for the return shipping cost unless the item was received damaged or incorrect.

  • Please ensure the item is properly packaged and tracked when shipping it back to us.

⚙️ Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos or videos for quick assistance and free replacement.

📞 How to Request a Refund

To initiate a refund or return, please contact our customer support team through:

  • Email: chroniveastore@gmail.com

  • WhatsApp: 📱 +[03208518213]

  • Available 24/7 for your convenience

🤝 Our Commitment

We are committed to maintaining transparency, trust, and customer satisfaction.
Your happiness is our top priority — and we’ll always do our best to resolve any issue quickly and fairly.